Jobs In Canada
Hotel Managing Supervisor Needed In Canada By Glacier House Resort Ltd
Published on
We are seeking a dedicated and experienced Hotel Managing Supervisor to join our team. The ideal candidate will oversee daily hotel operations, manage staff, and ensure exceptional guest service standards are met.
Job details
- Location: 1870 Glacier LaneRevelstoke, BCV0E 2S0
- Salary: 21.15 to 25.00 hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Work setting
- Hotel, motel, resort
Responsibilities:
- Supervise and coordinate daily hotel activities, including front desk operations, reservations, guest services, housekeeping, and facility management.
- Manage and train staff, ensuring they adhere to hotel policies, deliver exceptional customer service, and maintain professional conduct.
- Oversee guest check-in and check-out procedures, handle guest inquiries or complaints, and ensure timely resolution of issues to maintain guest satisfaction.
- Monitor and manage room assignments, reservations, and inventory to maximize hotel occupancy and revenue.
- Collaborate with department heads to ensure efficient coordination between various hotel departments and maintain high-quality standards.
- Conduct regular inspections of hotel facilities, rooms, and public areas to ensure cleanliness, maintenance, and adherence to safety standards.
- Assist in budget planning, cost control measures, and inventory management to optimize hotel operations.
- Address staff performance issues, provide coaching and support, and conduct performance evaluations as necessary.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. Relevant experience may substitute for formal education.
- Proven experience in hotel management, including supervisory roles, preferably in a similar capacity.
- Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team effectively.
- Excellent communication and customer service skills, with a focus on guest satisfaction.
- Proficiency in hotel management software, MS Office suite, and the ability to adapt to new technologies.
- Flexibility to work various shifts, including weekends and holidays, based on operational needs.
Tasks
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
Additional information
Personal suitability
- Client focus
- Efficient interpersonal skills
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-12-16
Here are some frequently asked questions to help you gain a better understanding of this Hotel managing supervisor:
- What does a hotel managing supervisor do? Hotel managing supervisors oversee various aspects of hotel operations, including guest services, staff management, facility maintenance, and ensuring quality standards are met.
- What are the primary responsibilities of a hotel managing supervisor? Their responsibilities include supervising staff, coordinating daily hotel activities, managing guest inquiries or complaints, ensuring compliance with hotel policies, and maintaining high-quality standards in service delivery.
- What skills are essential for a successful hotel managing supervisor? Essential skills include strong leadership abilities, excellent communication and interpersonal skills, problem-solving capabilities, attention to detail, and a customer-centric approach.
- What tasks are typically performed by a hotel managing supervisor? Hotel managing supervisors oversee front desk operations, manage reservations, assist in staff training, monitor room assignments, address guest concerns, and ensure proper functioning of hotel facilities.
- How does a hotel managing supervisor contribute to guest satisfaction? They contribute by ensuring smooth check-in and check-out processes, resolving guest issues promptly, maintaining a welcoming atmosphere, and ensuring the delivery of excellent customer service.
- What challenges might a hotel managing supervisor face in their role? Challenges may include managing a diverse team, addressing varied guest needs and expectations, maintaining hotel standards during peak seasons, and handling emergency situations effectively.
- What tools or systems do hotel managing supervisors use? They utilize hotel management software for reservations and guest services, communication tools, staff scheduling systems, and various other systems to monitor hotel operations.
- What opportunities for career growth exist for hotel managing supervisors? Hotel managing supervisors can progress to higher-level management positions, such as hotel manager or director of operations, or transition into roles in hospitality management or consulting.
- How does a hotel managing supervisor ensure a positive work environment for staff? They promote a positive work culture by providing training opportunities, addressing staff concerns, recognizing employee achievements, and fostering teamwork and cooperation among staff members.
- What advice would you give to someone aspiring to be a hotel managing supervisor? Focus on developing leadership skills, gain hands-on experience in various hotel departments, prioritize guest satisfaction, and stay updated with industry trends and best practices.
