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Hotel Front Office Manager Needed In Canada By Hampton Inn & Suites by Hilton Edmonton NW/St. Albert
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We are seeking a dedicated and experienced Hotel Front Office Manager to lead our front desk operations and guest services team. The ideal candidate will ensure efficient operations, deliver exceptional guest experiences, and maintain high service standards.
Job details
- Location: Edmonton, AB
- Salary: 28.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Benefits: Other benefits
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
Work setting
- Urban area
- Hotel, motel, resort
Responsibilities:
- Oversee and manage all aspects of the front office operations, including front desk, reservations, guest services, and concierge.
- Supervise and lead the front office team, providing guidance, training, and support to ensure exceptional guest service delivery.
- Manage room reservations, check-in/check-out processes, and room assignment in coordination with housekeeping and other hotel departments.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction and problem resolution.
- Ensure compliance with hotel standards, procedures, and policies, and maintain accurate records of guest information and transactions.
- Monitor and analyze guest feedback, reviews, and surveys to identify areas for improvement and implement necessary changes.
- Coordinate with other hotel departments to ensure seamless guest experiences and resolve operational issues efficiently.
- Oversee the use of Property Management Systems (PMS), reservation systems, and other hotel-specific software to optimize operations.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field; additional certifications in hospitality management are advantageous.
- Proven experience as a Front Office Manager or similar role in the hotel industry, demonstrating strong leadership and guest service skills.
- Excellent interpersonal and communication skills with the ability to interact effectively with guests, staff, and management.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong organizational abilities, attention to detail, and the ability to multitask in a fast-paced environment.
- Availability to work flexible hours, including evenings, weekends, and holidays as required by the operational needs of the hotel.
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities
- Prepare budgets and monitor revenues and expenses
- Address customers’ complaints or concerns
- Establish work schedules
Supervision
- 1 to 2 people
- 3-4 people
- 5-10 people
Experience and specialization
Computer and technology knowledge
- MS Word
- MS Excel
- MS Office
- MS Outlook
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Team player
Benefits
Other benefits
- Parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-12-17
Here are some frequently asked questions to help you gain a better understanding of this Hotel front office manager:
- What does a Hotel Front Office Manager do? Hotel Front Office Managers are responsible for managing the front desk operations, overseeing guest services, supervising staff, and ensuring the smooth check-in and check-out process.
- What are the primary responsibilities of a Hotel Front Office Manager? Their responsibilities include managing reservations, handling guest inquiries or complaints, supervising front desk staff, ensuring guest satisfaction, and maintaining front office efficiency.
- What skills are essential for a successful Hotel Front Office Manager? Essential skills include strong leadership abilities, excellent communication skills, customer service orientation, problem-solving capabilities, and proficiency in hotel management software.
- What tasks are typically performed by a Hotel Front Office Manager? Hotel Front Office Managers oversee guest check-in/check-out, manage room reservations, handle billing and payments, train and supervise front desk staff, and ensure compliance with hotel policies.
- How does a Hotel Front Office Manager contribute to guest satisfaction? They contribute by ensuring efficient front desk operations, addressing guest needs promptly, resolving issues, and maintaining a welcoming environment for guests.
- What challenges might a Hotel Front Office Manager face in their role? Challenges may include managing high volumes of guest inquiries, handling difficult situations, ensuring a high level of service during peak periods, and maintaining staff morale.
- What tools or software do Hotel Front Office Managers commonly use? They commonly use hotel management systems (PMS), reservation software, point-of-sale systems, and communication tools to manage front office operations effectively.
- What opportunities for career growth exist for Hotel Front Office Managers? Experienced managers can advance to higher managerial roles within the hotel industry, such as Hotel General Manager or move into roles in hospitality management or consulting.
- How does a Hotel Front Office Manager ensure a smooth guest check-in process? They ensure a smooth check-in process by training staff, maintaining updated guest records, having efficient systems in place, and providing personalized service to guests.
