Jobs In Canada
Customer Service Adviser Needed In Canada By Fix Auto Fort McMurray
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Adviser. The ideal candidate will be responsible for providing outstanding support and assistance to our valued customers.
Job details
- Location: 190 Macalpine Crescent #119Fort McMurray, ABT9H 4A6
- Salary: 21.50 hourly / 40 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Work setting
- Automobile repair services
Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, live chat, etc.) in a timely and professional manner.
- Identify and assess customer needs, provide accurate information about products/services, and offer appropriate solutions and guidance.
- Handle customer complaints, issues, or escalations effectively, ensuring prompt resolution and customer satisfaction.
- Process orders, returns, refunds, or exchanges following company policies and procedures.
- Maintain a detailed knowledge of company products/services and stay updated on changes or developments to assist customers effectively.
- Document and maintain records of customer interactions and transactions using CRM software or other designated systems.
- Collaborate with internal teams to resolve complex customer issues and communicate customer feedback for continuous improvement.
- Strive to meet or exceed individual and team targets for customer satisfaction, response times, and quality of service.
Requirements:
- Proven customer service experience or a background in a customer-facing role is preferred.
- Excellent communication skills (verbal and written) with the ability to convey information clearly and effectively.
- Strong problem-solving skills, empathy, patience, and the ability to remain calm under pressure.
- Proficiency in using CRM software, basic computer applications, and the ability to learn new systems quickly.
- Flexibility to work in a fast-paced environment and adapt to changing priorities or procedures.
- High school diploma or equivalent; additional education or certifications in customer service are advantageous.
Tasks
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Perform general office duties
- Receive payments
- Answer clients’ inquiries and provide information
- Answer written and oral inquiries
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Repetitive tasks
Personal suitability
- Client focus
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Quick learner
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-12-16
Here are some frequently asked questions to help you gain a better understanding of this Customer service adviser:
What does a customer service adviser do?
Customer service advisers provide support to customers by addressing inquiries, resolving issues, offering guidance on products or services, and ensuring a positive customer experience.
What are the primary responsibilities of a customer service adviser?
Their responsibilities include responding to customer inquiries via various channels, providing product/service information, handling complaints, processing orders, and maintaining accurate records of interactions.
What skills are essential for a successful customer service adviser?
Essential skills include excellent communication, empathy, problem-solving abilities, patience, active listening, multitasking, and a strong customer-focused approach.
What tasks are typically performed by a customer service adviser?
Customer service advisers handle phone calls, emails, live chats, or in-person inquiries, assist customers in troubleshooting issues, manage returns or refunds, and escalate complex issues to higher management when necessary.
How does a customer service adviser contribute to customer satisfaction?
They contribute by providing prompt and effective solutions, addressing customer concerns empathetically, and ensuring a positive and personalized experience for each customer interaction.
What challenges might a customer service adviser face in their role?
Challenges may include handling irate customers, managing a high volume of inquiries, adapting to different customer needs, and resolving complex issues within a defined timeframe.
What tools or systems do customer service advisers commonly use? They commonly use customer relationship management (CRM) software, communication tools, knowledge bases, and other systems to manage customer interactions and maintain records.
What opportunities for career growth exist for customer service advisers?
Customer service advisers can advance to supervisory roles, specialize in specific product lines or industries, transition to roles in sales or account management, or move into training or quality assurance positions.
How does a customer service adviser handle difficult customers or complaints?
They handle difficult situations by remaining calm, actively listening to the customer’s concerns, empathizing with their situation, offering solutions, and involving supervisors if necessary to find resolutions.
What advice would you give to someone aspiring to be a customer service adviser?
Focus on communication skills, develop empathy, seek to understand customer needs, stay updated on products/services, and continuously seek ways to improve customer interactions.
