Jobs In Canada
User Support Technician Needed In Canada By Techbit Solutions
Published on
We are seeking a skilled and customer-focused User Support Technician to join our team. The ideal candidate will provide technical assistance and support to end-users, resolving software, hardware, and network issues promptly.
Job details
- Location: Edmonton, AB
- Salary: 30.00 hourly / 37.5 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Weekend, Overtime, Morning
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work setting
- Relocation costs not covered by employer
- Willing to relocate
Responsibilities:
- Respond to user inquiries and technical issues via phone, email, or in person, providing timely and effective technical support.
- Diagnose and troubleshoot software, hardware, and network problems, identifying root causes and implementing solutions.
- Install, configure, and update software applications, operating systems, and hardware components as needed.
- Set up and maintain user accounts, permissions, and security settings to ensure data integrity and system security.
- Collaborate with other IT personnel to escalate complex issues and provide comprehensive resolutions.
- Document and maintain records of user inquiries, issues, resolutions, and IT systems configurations.
- Offer guidance and technical training to users on IT systems and software applications.
- Stay updated on technological advancements and contribute to improving IT support processes.
Requirements:
- Proven experience as a User Support Technician, Help Desk Technician, or similar role, demonstrating technical expertise in troubleshooting IT-related issues.
- Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and knowledge of network protocols.
- Strong problem-solving skills and ability to communicate technical information effectively to non-technical users.
- Excellent customer service and interpersonal skills with a patient and supportive approach.
- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified IT Professional) is advantageous.
- Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- Device drivers
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Word processing software
- Presentation software
- Mail server software
- Image editing software
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-12-17
Here are some frequently asked questions to help you gain a better understanding of this User support technician:
- What is the role of a User Support Technician? User Support Technicians provide technical assistance and troubleshooting to end-users, addressing software, hardware, and network-related issues.
- What are the primary responsibilities of a User Support Technician? Their responsibilities include responding to user inquiries, diagnosing and resolving technical problems, installing software updates, maintaining user accounts, and providing technical guidance to users.
- What skills are essential for a successful User Support Technician? Essential skills include technical proficiency, problem-solving abilities, excellent communication skills, patience, and a customer-centric approach.
- What tasks are typically performed by a User Support Technician? User Support Technicians handle software installations, system configurations, resolving technical issues (like computer crashes or software malfunctions), and providing training to users on new technologies.
- What challenges might a User Support Technician face in their role? Challenges may include handling a high volume of user requests, addressing complex technical issues, adapting to new technologies, and managing user expectations.
- What tools or software do User Support Technicians commonly use? They commonly use help desk ticketing systems, remote assistance tools, diagnostic software, and knowledge bases to address user issues efficiently.
- What opportunities for career growth exist for User Support Technicians? Experienced User Support Technicians can advance to supervisory roles, specialize in specific technical areas, pursue certifications, or transition to other IT-related roles.
- How does a User Support Technician ensure excellent customer service? They ensure excellent service by actively listening to users’ concerns, providing timely responses, offering clear instructions or solutions, and following up to ensure issues are resolved satisfactorily.
- What advice would you give to someone aspiring to be a User Support Technician? Focus on acquiring technical skills, continuously learn about new technologies, develop strong problem-solving abilities, and improve communication skills to effectively assist users.
